Terms
- AI Agent: software that uses a language model plus tools to complete multi-step tasks autonomously
- RAG (Retrieval-Augmented Generation): combining a language model with your own documents so answers are grounded in your data
- MSP (Managed Service Provider): a company that handles your IT infrastructure on a monthly contract
- Managed IT Services: ongoing IT support, monitoring, and maintenance under a fixed monthly fee
- Zero Trust: a security model where no user or device is automatically trusted, even inside the network
More terms get added as our briefings cover them. Suggest one via the contact form.